Terms of service.

Welcome to the Flower Hotels online store! Please take a moment to read our terms and conditions before making a purchase.

1. Orders & Payment

All prices are listed in AUD and include GST where applicable. Payment must be made in full at checkout via our secure payment gateway. We accept major credit/debit cards.

2. Shipping & Delivery

We currently offer a flat-rate shipping fee of $9 Australia-wide. Orders are dispatched within 3–5 business days, and you’ll receive a confirmation email once your order is on its way. Please allow 7–10 business days for delivery, depending on your location.

3. Pick Up (Where Available)

If local pick-up is available at a Flower Hotels venue, you’ll be notified at checkout. Pick-up orders must be collected within 14 days of purchase.

4. Returns & Exchanges

We want you to love your purchase! If your item is damaged or incorrect, please contact us within 7 days of receiving your order at [merch@flowerhotels.com.au]. We’ll sort out a replacement, exchange, or refund where appropriate.
Please note: We do not accept returns for change of mind.

5. Product Availability

All items are subject to availability. If an item becomes unavailable after your order is placed, we’ll contact you promptly with alternative options or a full refund.

6. Privacy

Your privacy matters. We only use your information to process and deliver your order. For more details, view our [Privacy Policy].

7. Contact Us

Got questions about your order or our merch? Reach out to our team at [insert contact email] and we’ll be happy to help.