Flower Hotels Shop

Q: How much is shipping?
We offer flat-rate shipping for just $9 Australia-wide. No surprises at checkout!

Q: When will my order arrive?
Orders are usually dispatched within 3–5 business days. Delivery times vary depending on your location—typically 7–10 business days.

Q: Can I pick up my order?
If local pick-up is available at one of our venues, it will be shown as an option during checkout. We'll send you an email when it’s ready to collect.

Q: What if my item is damaged or incorrect?
Oh no! If something's gone wrong, contact us within 7 days of receiving your order at [merch@flowerhotels.com.au]. We’ll get it sorted—replacement, exchange, or refund.

Q: Do you offer returns or refunds?
We don’t accept returns for change of mind, but if there's a fault or issue, we’ll absolutely make it right. Reach out and we’ll help.

Q: Can I buy merch at the pub?
Some items may be available at select Flower Hotels venues—ask at the bar or check with the team on-site.

Q: Is my payment secure?
Yes! All transactions are processed securely through a trusted payment gateway. We never store your credit card info.

Q: I have a question that’s not listed here—help!
No worries—send us an email at [merch@flowerhotels.com.au] and we’ll get back to you ASAP.